A Word From Our Managing Director

I joined Clarity in December 1997 setting up our first office in Yorkshire. The company has grown over the years to become one of the leading suppliers for Digital Photocopiers and Service. Our focus is providing competitive packages and 1st class service. We have developed an exceptional service team which is supported by many high quality references. We sell the Sharp MX range which covers everything from desktop devices through to production systems. The Sharp product range is simply fantastic. All negotiations are transacted by myself, supported by Phil Godkin, Sales Support Manager. This cuts out the typical commission driven salesman, so no false promises. We specialise in upgrading any finance agreements either mid contract of if you have issues with your current supplier. We have access to all major funders and it is often possible with our low copy rates to offer a competitive package. Clarity offers supply and service through 35 autonomous offices and has traded for 35 years in its current format. We will deliver what we promise. I hope you find our website both informative and helpful. Kind Regards,

Bernard Henry - Managing Director

About Clarity Pennine

Founded in 1977, Clarity Copiers Limited has grown into one of the UK's largest independent distributors of digital copier-printers and has been awarded "Outstanding Company" by Plimsoll Publishing Ltd in 2012.

At Clarity, we say "It's our service that sets the standard". With so many companies opting for far away service centres often customers are left frustrated and confused.

With 35 service and sales offices strategically placed around the UK, you will receive true local service by local people who will know your company by name without the need to quote contract or serial numbers.

As a leading distributor, Clarity has the independence to be carefully selective in its choice of network-ready mono and colour digital products for the integrated office, thereby enabling you to achieve a comprehensive imaging and printing solution.

Clarity Office Solutions (Pennine) Ltd provides a local, personal service by people who care and live in your area. We believe this gives Clarity Pennine and the customer long term stability, with your local office having the ability to respond to your sales and service needs competitively, efficiently and quickly. With over 25,000 customers, an efficient and reliable service is the foundation of success and growth and is regarded as the single most important factor in maintaining customer loyalty.

Meet the Clarity Pennine team

Andy Wilson

Andy Wilson

Service Director

Andy is our Service Director.  Andy joined Clarity Pennine in 2004 as a Service Engineer and was promoted to Service Director in 2011.

Andy has a vast knowledge of Sharp Products and is dedicated to ensuring our Service Department provides outstanding customer service.

“Time flies by when you are having fun!  Life at Clarity Pennine started for me in 2004.  Since then I have worked hard to develop a professional, dedicated team of engineers and I continue to enjoy doing so.

In 2011 I was promoted to Service Director and now have the responsibility of ensuring the service team delivers everything you need.  They will never be far away, always carrying considerable car stocks and responding swiftly.

Here at Clarity Pennine we take pride in our vast knowledge base, and with such a dedicated team I feel sure you will be in safe hands.”

Andy Wilson – Service Director

 

Gavin Howard

Gavin Howard

Service Supervisor

Gavin joined Clarity Pennine in 2009.  Gavin is an expert when it comes to all things Sharp.  He strives to provide the best customer service possible alongside his responsibilities as Service Supervisor.  With Andy he works hard to develop a highly skilled and dedicated Service Team.

“I have built up 17 years experience in the copying industry, starting straight from school for a large independent photocopying distributor.  I am dedicated to customer service and building strong relationships with our customers.  I am always here to help”

 

Gavin Howard – Service Supervisor

Dave Willis

Dave Willis

Service Engineer

Dave joined Clarity Pennine in 2001 bringing with him 19 years in the copier industry.  Dave has a wealth of knowledge with the Sharp Products and along with the rest of our service team ensures customer service always comes first.

“I joined Clarity Pennine in 2001 with an extensive background in the copier industry.  Customer service is always our main priority and I am always on hand to help.  I feel the Sharp Products cannot be rivalled in reliability and quality.  It is good to be part of such a fantastic team.”

Dave Willis – Service Engineer

Sean Aquith

Sean Aquith

Service/Networking Engineer

Sean joined Clarity Pennine in 2007 bringing with him 25 years of experience.  Sean specialises in Networking as well as being an experienced Service Engineer.  Like all our engineers Sean is dedicated to providing quality customer service.

“I joined Clarity Pennine in 2007 and have never looked back since.  The quality of the service we provide is second to none and we are always on hand to help.  It is great to be part of such a dynamic team where the customer always comes first.”

Sean Asquith – Service/Networking Engineer

Joe Ashworth

Joe Ashworth

Service Engineer

Joe joined Clarity Pennine in 2011 bringing 10 years of Sharp experience with him.  Joe is dedicated to providing first class customer service and a friendly smile.  Joe has a vast wealth of knowledge with the products we provide and will always strive to get you back up and running as soon as possible.

“I joined Clarity Pennine in 2011 with an extensive knowledge of Sharp.  I feel that the customer should always be put first and where possible we will always try to ensure a first time fix is achieved with your Sharp Products.  I enjoy working at Clarity Pennine as we are a close knit hardworking team and we genuinely care.  If you need any help I will always be on hand to                                               assist.”

Joe Ashworth – Service Engineer

Jonny Dearlove

Jonny Dearlove

Service Engineer

Jonny joined Clarity in 2015 as a Service Engineer bringing with him a wealth of knowledge.  Jonny has 14 years experience in the industry and is dedicated to providing quality customer service.

“I am delighted to join Clarity Pennine.  So far I have found the service and support we provide to be outstanding.  I am very hard working and along with the rest of the Service Team I will always be on hand should you need any help or assistance. I would like to think I have a friendly face and positive attitude that helps ensure a high level of customer service is met.”

 

Jonny Dearlove – Service Engineer

Cindy Wallace

Cindy Wallace

PA to Managing Director

Cindy has worked with Bernard, our Managing Director from Day 1. Cindy has a varied role as you can imagine with her experience at Clarity Pennine and the fact she has worked within the Copier Industry for 25 years.

Alongside Cindy’s role as PA to our Managing Director she also deals with accounts both sales and purchase ledger. Cindy is also our office manager.

If you have any questions regarding an invoice or a servicing query Cindy is always here to help. To contact Cindy please call 01423 795420 or complete our Contact Form.

“With 25 years experience in the industry, I joined Clarity Pennine as Bernard’s PA in 1997 and I am one of four members at our regional Knaresborough office who have worked with Bernard since the business started. Being in charge of accounts and the support team, I am here to ensure your account runs smoothly and efficiently – with a quick response and no false promises.”

Cindy Wallace – PA to Managing Director

Tom Bland

Tom Bland

Marketing Manager

Tom began working for Clarity Pennine in 2014 in our Marketing Department.  Tom is working hard to develop his knowledge of Sharp Products and develop good relationship with prospective customers.  Tom works hard to ensure we are contacting you when the time is right through telephone, email and face to face canvassing.

“Since joining Clarity I have taken a keen interest in learning about the Sharp products we supply.  This means I can be confident when speaking with people about their needs.  I enjoy going out and canvassing, getting the opportunity to meet with people face to face and provide them with information about both our products and services.  If you are interested in seeing what we can do for you please                                   dont hesitate to contact me on 01423 795420.”

 

Tom Bland – Marketing Manager

Phil Godkin

Phil Godkin

Sales Support Manager

Phil joined Clarity Pennine in 1999. Phil provides the bridge between our Marketing, Sales and Service department and has a wealth of knowledge when it comes to Sharp Machines. Phil also fully supports our Managing Director in all negotiations for new and existing contracts. If you have any questions or enquires please feel free to call Phil on01423 795420 or complete our Contact Form.

“I first met Bernard in March 1985.  In my early years with copiers he provided all my training and I joined him at Clarity Pennine in early 1999.  My responsibility is to provide the interface between Marketing, Service and Sales.  We specialise in putting together a bespoke package to suit your needs.

With the extortionate cost of printer consumables the Sharp product range (with all inclusive low running costs) helps us achieve a cost effective print solution.

I hope to be on hand to assist you in the future.”

 

Phil Godkin – Sales Support Manager

Mark Bristow

Mark Bristow

York Sales Director

I have been providing photocopiers and business solutions to companies since June 1988 and having joined Clarity as the York Sales Director.  I have never been so excited about the future prospects.

The company has the feel of local family run business with a great reputation for providing quality equipment and unrivalled service backup, with our own team of manufacturer trained engineers.  Adding to that the resources of a well-established nationwide group.

The whole package avaliable allows me to supply state of the art Sharp products at very competitive rates backed up by one of the best motivated service teams I have ever worked with.

I would like to extend thanks to our local customers who have been happy to share their experiences with Clarity through testimonials which I would be happy to share with you.

I look forward to speaking with you in the future.

 

Mark Bristow – York Sales Director